Customer Service Representative
Answers your inbound during U.S. hours, books the appointment and keeps homeowners informed.
- Full time, dedicated to your company
- Works U.S. hours
- English tested at every stage
- From our Buenos Aires office or across Latin America
- Supported by your account manager
You're ready for a Customer Service Representative when...
Calls go to voicemail while your team is on a roof.
Leads wait a day for a callback and book with someone else.
Homeowners chase you for updates.
What a Customer Service Representative takes off your plate.
A construction customer service representative answers inbound calls, books appointments and keeps homeowners updated so the field crew is not the help desk. Your construction CSR is tested on a real call before you meet them. Why every construction company needs a CSR.
- Inbound calls, texts and web leads answered during your hours
- Appointments booked and confirmed in your calendar or CRM
- Homeowner updates from first call to final invoice
- Reviews and complaints routed to the right person
Works in
We train on your tools and processes when the role needs it.
Before you see a name, they've already done the work.
A live role play: a homeowner call, a booked appointment and the CRM note that follows.
EnAiHrTiCgPsRcA Customer Service Representative works best next to...
Account Manager
Owns the relationship after the sale: builders, property managers, adjusters and repeat clients.
See the roleProject Coordinator
Keeps jobs moving: schedules, permits, submittals and the daily follow-up nobody in the field has time for.
See the roleMarketing Manager
Runs campaigns, landing pages, review generation and lead-source reporting.
See the roleEvery hire on your team is selected the same way and supported by one account manager.
Questions owners ask about a Customer Service Representative
Need a Customer Service Representative? Let's map the role.
It starts with a Discovery Call about your business and the hire that would change it.